“The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.”
John P. Kotter
The HVAC industry is undergoing tremendous change. That’s obvious to all of us. From technological advances, to market share struggles, to changing regulatory requirements, it’s just about a full-time job to keep abreast of what has to be done, let alone how to do it. How do we manage the changes that we must implement in our businesses, our employees, and our strategies? There is the super-sized challenge. Today we discovered a great article at ContractorMag.com, on How to Get Employees to Change, that addresses one aspect of managing change in your organization.
Author Robert P. Mader shares the wisdom of Professor Jerry Jellison, professor of social psychology at the University of Southern California, who describes what to expect when you expect big changes from your employees, outlines the stages you’ll need to work through to see your changes stick, and gives good advice on managing the whole process.
“Whosoever desires constant success must change his conduct with the times.”
— Niccolo Machiavelli
“Performance follows a J-curve over time during a change with performance dropping, bottoming out and eventually rising higher than it was at the start of the process. The time it takes for this to play out depends on what you’re trying to do. Jellison has seen the introduction of Lean into a manufacturing plant take seven years. Sometimes you have to take baby steps.
At the beginning there is fear, anger and self-doubt — “I won’t be able to do this.” “This will never happen.” “So I guess the way we’ve been doing it has been all wrong.” They fear financial loss, the loss of autonomy, more work and an onerous learning curve.
The most difficult thing will be to initiate the change and get over that emotional cliff. “In the face of uncertainty, people imagine monsters under the bed,” Jellison said…” Read the rest at ContractorMag.com.
“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.”
— Mark Sanborn
If you’re facing the necessity to make changes in your business, we invite you to explore the resources at HVACRedu.net, and contact us to find out what we have to offer to help your business thrive in this time of accelerating change.